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Store Policy

> Payment Info
> Shipping
> Refund and Exchange
----> Refund Policy
----> Exchange Policy
> Exclusions (List of non refundable items)

Payment

All payment will be processed through PayPal.com for secure payment processing, we accept all major credit cards, debit cards, and Visa Gift cards. All invoices are due immediately up on purchase.

***Remember you do not need an a PayPal account to Pay... once you are at the paypal site you will have an option to select that you do not have a PayPal account, and you should be able to enter and pay with any credit cards, debit cards, and Visa Gift cards.

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Shipping

Currently Only Ship To Countries On this List
(Contact us first if your country is not on this list):

- United States....- United Kingdom
- Australia.............- Canada
- France................- Italy
- Germany ...........- Norway
- Spain..................- The Netherlands
- Norway...............- Ireland (Pls See Note)
- Switzerland........- Singapore
- Turkey..............- New Zealand

Your PayPal confirmed address will be used as your shipping address, if you need the item to be shipped to another address please contact us first. All items Ship within the contenantial US will be First Class mail (USPS), but if you have a deadline to meet please contact us first and we will help arrange.

For international customers; all items will be shipped via First Class mail International, and you will need to check your country duties and fees with your custom department.

IRELAND NOTE
1) IRELAND does not provide Tracking Information...
2) Shipping typically takes 2 to 3 weeks to IRELAND, but in some cases it can take up to 5 - 6 weeks.
3) We can not guarantee of the arrival date... Shipping fees are none refundable.

--------Here is your Guaranteed Delivery-----
If you ship with DHL 3-4 days delivery to IRELAND or any Countries... I will guarantee your full refund with Shipping fee if it has gone missing. But this service will cost much more... for a single item, you are looking at $35.00 USD in additional to the shipping fee you had already paid.
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***We ask for your kind understanding that transit time are uncontrollable by us, We try our best to ship it out as soon as possible and once the package left our hand; we really have to counts on the carrier for the delivery.

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Refunds and Exchanges

Please read our exclusion list and Contact us within 7 Business days upon receiving your package if you have any issue(s).

We will accept refund/return/Exchange under these conditions: Item must be in it's original package undamaged and unused (Tags remain attached) or proof of item arrived DOA (Dead On Arrival). Please take a picture of the damaged shipping box with the item as soon as you received it, and contact us right away.

DOA, a full refund will be honored and deposited back into the Paypal/Credit Card account that it was paid with, after we received the return item.

All items must ship back to us within 14 business days, and provide us the tracking code or a scan image of the receipt from the postal office.

***Unfortunately, we will not be able to refund the shipping fee.

-------Refund/Return Policy:

All Returns (Except prior arrangement with us), please understand that there will be a 20% restocking fee. the remaining purchase amount will be deposited back into your Paypal/Credit card account after we received the return item.

*** Please make sure to carefully package the return item... if an item is damaged/missing during transit before reaching us... we can not be responsible for the refund. (we wish for your understanding)

*** FUR Item - Do not Fold the item in Half when shipping for return. this will damage the fur and we will not be able to honor your refund. (If you need more help on what "Do not Fold the item in Half" means, please contact us before shipping it back.)



-------Exchange Policy:

We will accept Exchange, but customer are responsible for the return shipping fee as well as the reshipment fee. Depending on the exchange value, customer might get a refund of the differences or customer will need to make up the differences.

*** Please make sure to carefully package the return item... if an item is damaged/missing during transit before reaching us... we can not be responsible for the exchange. (we wish for your understanding)


*** FUR Item - Do not Fold the item in Half when shipping for exchange. this will damage the fur and we will not be able to honor your Exchange. (If you need more help on what "Do not fold the item in Half" means, please contact us before shipping it back.)


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-------Exclusions:

Custom Garter: Due to the fact that garters are custom made to your thigh measurement, lace color preference and embellishment decor ; unfortunately we are unable to accept return/exchange. We had taken very clear pictures and also provide detailed information on each listings. (Return/Refund still honored if DOA)

 

Custom Personalized Sash: Due to the fact that sash belts are custom made to your wording preference, coloring and decor; unfortunately we are unable to accept return/exchange. We had taken very clear pictures and also provide detailed information on each listings. (Return/Refund still honored if DOA)... this applies only to Bachelorrete sash, Birthday sash, Special event sash, and any customized sashes.

 

Custom Tank / Shirts: Due to the fact that personalized tanks and shirts are custom made to your wording preference, Sizing, coloring and decor; unfortunately we are unable to accept return/exchange. We had taken very clear pictures and also provide detailed information on each listings. (Return/Refund still honored if DOA)... Please make sure to see the Sizing Chart available on the listing page.. if you do not see one, please contact us and we will provide you with the information. Each Brand has their own sizing, so please do not assume the sizes are the same.





Thanks,
MyRadiantBeauty Support Team

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